Privacy Policy

1. Introduction

Velvet Studios, LLC ("Velvet Studios," "we," "us," or "our") is a marketing and media agency headquartered at 1836 Geeting Place, Placentia, CA 92870, United States. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, engage our services, or interact with our communications — including any text (SMS) messaging programs.

2. Information We Collect

We may collect the following categories of information:

• Personal Information: name, email address, phone number, company name, and any details you provide in forms or correspondence.
• Usage Data: IP address, browser type, pages visited, and similar analytics about how you use our website.
• Communications Data: the content of messages, emails, and text messages you send to us, and records of messages we send to you.
• Service Data: campaign performance data, contact lists, and creative assets shared by clients for the purpose of delivering services.

3. How We Use Your Information

We use the information we collect to:

• Respond to inquiries and provide requested services;
• Send administrative, transactional, and account-related communications;
• Send marketing and promotional communications, including via SMS/text message, where you have provided consent;
• Improve our website, services, and client experience;
• Comply with legal obligations and protect our rights.

4. SMS / Text Messaging

With your express opt-in consent, Velvet Studios may send text messages (SMS) to the mobile number you provide. We distinguish two types of messaging:

• Marketing & Promotional SMS: offers, updates, and promotional content. Sent only if you check the marketing SMS consent box.
• Non-Marketing / Transactional SMS: appointment reminders, account updates, and service-related notices. Sent only if you check the transactional SMS consent box.

Message and data rates may apply. Message frequency varies. Consent to receive SMS is not a condition of any purchase or service. You may opt out of marketing SMS at any time by replying STOP to any message. For help, reply HELP. For additional support, contact us at founders@velvetstudios.io or +1 714-519-4307.

We do not sell or rent your mobile number or SMS data to third parties. Mobile carriers are not affiliated with this messaging program and do not sponsor it.

5. How We Share Your Information

We do not sell your personal information. We may share information with: service providers who act on our behalf (e.g., hosting, analytics, SMS delivery platforms, email service providers) under contractual obligations of confidentiality; with your consent; and where required by law or to protect our legal rights.

6. Data Protection

We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

7. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. You may request deletion of your data at any time by contacting us.

8. Your Rights

Depending on your jurisdiction, you may have the right to access, correct, delete, or restrict the use of your personal information, and to opt out of certain communications. To exercise these rights, contact us at founders@velvetstudios.io. California residents may exercise rights under the California Consumer Privacy Act (CCPA) by submitting a request through the same channel.

9. Cookies

Our website may use cookies and similar technologies to enhance your experience and analyze traffic. You can control cookies through your browser settings. Disabling cookies may affect some website functionality.

10. Children's Privacy

Our services are not directed to individuals under the age of 16, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can remove it.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised "last updated" date. Material changes will be communicated through our website or, where appropriate, via the contact information we have on file.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, contact us:

• Velvet Studios, LLC
• 1836 Geeting Place, Placentia, CA 92870, United States
• Phone: +1 714-519-4307
• Email: founders@velvetstudios.io
• Authorized Representative: Anand Engineer, CEO